One of my many favorite shows as a child was the animated series G.I. Joe. Through the main story line, they tried to teach a life lesson at the end of every episode. Then the famous saying would come out. “Knowing is half the battle.” This has proved to be extremely true and helpful throughout my life and my career.
The biggest lesson that I believe I have learned is that when you don’t know the answer, ask for help. Knowing the right person to ask is quite often just as good as knowing the information yourself. This is why the Application Engineering team here at EXAIR is comprised of people from such diverse backgrounds.
If one of us is unfamiliar with your application there is most likely someone nearby who has been exposed to your industry or specific process. For instance, I have a machine tool background, and you call to discuss discharge of our Reversible Drum Vac versus some other mechanical pump, then I may ask Justin Nicholl or Russ Bowman about the mechanical pump for help with understanding your situation. This also showcases just how much of a team effort goes into solving problems for our customers.
Fortunately for us, the company also backs us up when we run across an unfamiliar process or problem. EXAIR’s 30 day guarantee allows us to get the product into your hands so you may test it risk free for 30 days. Test it within your facility under your conditions for a real world result. We enjoy learning about new processes and problems, plus we get to add this knowledge to our diverse experience.
Just in case you were wondering what kind of experience we have at our disposal, here is a brief listing of our core knowledge. If we were to include our internships, educations, field experience and people who are still at EXAIR but were once in the Application Engineering department, this list would go on and on:
- Machine Tool
- Injection Molding
- Industrial Pumps
- Natural Gas Regulators
- Petroleum Nozzles
- Compressed Air Hand Tools
- Industrial Supply
- Electronic Sensors / Transducers
- Aerospace
- Mechanical Power Transmission
So as you can see, if we don’t know about it or haven’t seen something like it, chances are you have a unique application that we are still going to do our best to help with.
If you have any questions or would like to discuss one of our compressed air applications, feel free to contact us.
Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF
Filed under: Customer Service Tagged: aerospace, applications, bdfarno, customer service, exair, experience, FAQ, Frequently Asked Questions, G.I., GI Joe, hand tools, industrial pump, industrial supply, injection molding, Joe, machine tool, natural gas, pumps, regulators, sensors, supply, transducer
