New Computer = New Problems

At home, my wife and I have had the same laptop for quite some time.  The computer is on its third hard drive and has started showing signs that it will be needing a fourth.  So, the hunt began for a new computer. As always, I started my research and tried to find something that would fit our requirements for a new family computer.

Once I was done with the online research, we went to two big box stores and looked at the computers.  The sad thing was the amount of knowledge we were met with from the sales staff.  At one retailer the employee simply read the tag on the computer line for line. ( I had already read the same tag).  The other retailer, we couldn’t even get help.  Granted, I never asked for help  but when someone is walking through looking at every laptop and writing notes down then you might think they could have questions or the potential to purchase.

So, we went on our way and (without a salesperson’s help) narrowed it down to 3 computers with additional research and investigation.  Went and physically looked at them and came up with one winner.  So we bought it.  I got it home, installed some software and the very next day it started showing problems.  It was to the point of calling the manufacturers support line.  The guy there was great, but the problem came back.  So I took the computer back and got another one, same PC just a new machine.  Took it home and found out I couldn’t install a piece of software because the software key was already used on the old PC.  So I started to try and find a contact number or chat for the company. After spending an hour on their website in an endless loop of links that said support, I finally found a way to reach them.

Once I dialed the phone and it rang I was greeted by an automated service, finally reached a real human being and spent the next 2 hours troubleshooting and getting the problem resolved. Once I reached a person the service was pretty decent, and the problem was resolved.

The point to this story is that you will never have those issues when dealing with EXAIR.  As soon as you go to our home page you see several ways to contact us including the phone number right on the page.  Not only that, we offer you to contact us via live chat, fax, email, or even snail mail if you want.  If you choose to call in, you will be greeted by a real live person, not an automated system or an automated recording of a live person. I know I have mentioned it time and time again, but here at EXAIR we try to make sure we set ourselves apart from other companies with the level of service and products we provide.  After working here for close to four years it is growing harder and harder to see how some businesses can stay alive with the level of service they provide. EXAIR has already done the research and investigating necessary to answer your questions, we are available at your call and we are eager to assist.

Contact us, we’ll get you taken care of.

Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF