I tend to find myself doing quite a bit of research, whether here at work or at home. Any time I am looking to buy something or test something I am constantly trying to find out if someone has already done it or if they haven’t, can I get my money back if it doesn’t work. Whenever I am trying something new, I always want to make sure I have all the information and just in case it still doesn’t work, be able to minimize my out of pocket cost in the end.
This is why, when you call EXAIR and ask us for a custom product when you are just trying something out, we offer a stock product first to get a base line. If the stock product doesn’t exactly fit, say you need a 20.5″ long Super Air Knife, we would recommend to test either an 18″ or 24″ stock Super Air Knife to see if it is a viable option. Once you have tested the stock length then you can simply let us know, within 30 days from the date of purchase, and return the unit. Then place the order for the custom product that is exactly what you want.
Not only do we work with you and try to get you exactly what you need, we also will pull from all the experience that the entire company has to help you figure out what is going to work best for your application. Not to say we have seen everything and done everything, but we are pretty darn close.
If you have any questions or need help with a research and development project you might be working on, give us a call, email, fax or chat.
Brian Farno
Application Engineer
BrianFarno@EXAIR.com
@EXAIR_BF
Filed under: Customer Service Tagged: bdfarno, compressed air product applications, compressed air products, custom, customer service, exair, Frequently Asked Questions, one-off, R and D, research and development, special
